World CX Summit & Awards

What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

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nominations

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opportunities

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

PAST SPEAKERS

Shri Golok Kumar Simli is an award winning Government Technology Leader whose contribution towards eGovernance and Digital Governance has been remarkable. His effort to digital transformation within public sectors is immense.

Golok Kumar Simli

Principal Advisor and
Chief Technology Officer,

Ministry of External Affairs, India

Suhail is an IT professional with over 20 years of experience, and has been leading IT/MIS Teams, building capability, implementing business & technology & digital transformation projects across multiple geographies and business lines.

Suhail Ghai

Chief Digital & Information Officer,

Max Life Insurance

Harshavardhan is listed amongst the 50 Most Influential Retail, eCommerce & Martech professionals in India by CMO Asia - Africa - GCC Retail Congress and featured as the Marketer of the Year by Economic Times & India Retail Forum. He currently works as Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket, leading the retail disruption for a billion consumers

Harshavardhan Chauhaan

VP, Chief Marketing &
Omnichannel Officer,

Spencer’s Retail & Nature’s Basket

Ajay is recognised as a Global 200 Inspirational Leader and amongst the Top 150 Global Customer Experience Thought Leader and Inﬂuencers with 30+ years of Business Operations and CX expertise across Hospitality, Technology and Real Estate sectors. He is proﬁcient in building a) high performance teams, b) scalable, multi-location, omnichannel systems and certiﬁed processes.

Ajay Nambiar

Chief Operating Officer at PYP;
Chief Service Officer at

M3M India Pvt Ltd

Akash is a Multicultural Global Leader with 20 years of working experience in CX strategy and management, Upstream and downstream supply chain processes, Product Quality processes, Digital Transformation, Issue to prevention processes, Project management, Process Re-Engineering, Service delivery, Analytics, Sales operations, Customer Care and Technical Support.

Akash Jaggi

Global Director –
Customer Delivery Experience & Digital Transformation,

Schneider Electric

Rahul is a National Customer Service Head with 25 years of experience across the e-commerce logistics, telecom, and hospitality domains. He is a startup specialist with expertise in process development. Rahul’s core expertise lies in design of service architecture, process and strategy, setup and execution of end to end service operations across Key Account Service among others.

Rahul Tandon

Chief Customer Service Officer,

Ecom Express Limited

With a remarkable career spanning more than 17 years, Mr. Ankit's forte has been enhancing customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably. He is a distinguished speaker and panellist at various industry forums, and he has been recognized for his contributions - most recently, he was listed among the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

Ankit Goenka

Head Of Customer Experience,

Bajaj Allianz General Insurance Co. Ltd.

Brian Bischoff, General Manager and SVP for Genesys Cloud is responsible for driving global revenues and frictionless growth of Genesys Cloud with partners and customers. Brian has spent his career focused on delivering CX solutions to midsize, enterprise and carrier customers. His work has spanned premise contact centers, and modern Omni Channel CX and SaaS solutions.

Brian Bischoff

General Manager and SVP,

Genesys Cloud CX

HAPPENINGS

World CX Summit 2022| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Power
Networking

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create customer-first experiences in a fast-moving digital world.
It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advance CX strategies & approaches.

World CX Summit 2022 | Emerging technologies, when used together have the potential to revolutionize industries.

Keynote
Presentation

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.
Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our panels include the likes of seasoned, experienced and accomplished veterans from varied sectors looking to form a bridge between CX and businesses.

Product
Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are showcasing their latest innovations designed with the primary focus of enabling businesses and organizations to adopt robust CX strategies/solutions.

TESTIMONIALS

See what clients say about our events

We’re loving the energy, the excitement, and the enthusiasm this event is creating. The delegates are asking very pertinent questions, which is fantastic because it means the pre-qualification of delegates has been done very well. As I mentioned earlier, it's not just about the numbers, which are far beyond what we had imagined, but also about the quality of participants. The serious and engaged attendees are very refreshing and add tremendous value to an event of this magnitude.

Sudhanshu Mishra, VP - Business Development, Ozonetel Communications

The special thing about the World CX Summit is the opportunity to interact with some of the best thought leaders in the industry. Engaging with them and gaining their insights is incredibly valuable. This event is particularly significant for the CX sector, considering the post-pandemic landscape and the evolution of support. These factors make the entire event even more meaningful.

Prakash Bharath, Director & Regional Head, Freshworks

The World CX Summit was phenomenal in achieving its purpose and opening numerous opportunities, not just for us but for the entire industry. Thank you for organizing such a brilliant event that exceeded all expectations. I am truly happy and look forward to being a part of it again.

Vaibhav Anand, Associate Director - Enterprise Sales, Yellow.AI

The World CX Summit was well-curated, providing us with valuable interactions. The discussions were well-coordinated and expertly moderated, making the event truly worthwhile.

Pooja Mahija, Executive Director & Co-Founder, Phonon Communications Pvt Ltd

Amazing experience, great ecosystem, every moment is a gain here!

Tata Communications

I am having a great experience at the summit today, especially with the opportunity to meet all these leaders and listen to their insights. It has been particularly rewarding.

Aniket Baipai, Founder, LimeChat

Past Sponsors

Gold Partner

Silver Partner

Lanyard Partner

Bronze Partner

Exhibitors

Official Event Tech Partner

Official Print Media Partner

PAST Media Partners

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

ATTENDEE PROFILE

Heads of CX
Heads of Customer Relations
Heads of Customer Service
Heads of Customer Loyalty
Heads of Contact Centre
Heads of Product Development and Innovation

Heads of Customer Operations
Heads of UX
Chief Digital Heads/Technology Heads
Heads of Marketing
Heads of Consumer Insights and Analytics
CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)

INDUSTRY SECTORS

Manufacturing
Retail & CPG
BFSI
Transport & Logistics
E-Commerce
Fintech Payments & Gateways

Hospitality
Utilities
Tourism
Aviation
Pharma & Healthcare
OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

Reimagine Experiences, Redefine Loyalty

What is World CX Summit?

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?